Refund policy

IRONBEARD RETURNS & PRODUCT PROBLEMS

Need help? Start here: ironbeard.store@gmail.com
You can also use the Returns & cancellations link in your order account where available.

CHANGED YOUR MIND?
Start the return within 14 days of delivery where the right of withdrawal applies. Keep the razor unopened and any protective hygiene seal intact. Return postage is yours.

Do not send anything back until we confirm the return instructions and return address.

HYGIENE SEAL
If the razor arrives with a protective hygiene seal, keep it intact for a change-of-mind return. Where the legal hygiene exception applies, breaking that seal ends the change-of-mind return right. This does not affect your rights if the razor is faulty, damaged, incorrect, or otherwise not as required.

SOMETHING WRONG WITH THE RAZOR?
That is different from a change-of-mind return. Email ironbeard.store@gmail.com with your order number and tell us what happened. A clear photo or short video can help us understand the problem faster. We will tell you the next step.

REFUNDS
For an approved change-of-mind return, we can wait until the product is back with us or you show proof that it was sent. Refunds go back to the original payment method unless another method is agreed. We reimburse any standard outbound delivery amount that the law requires us to reimburse; upgraded delivery costs are not reimbursed beyond that standard amount.

RETURN POSTAGE
You pay the direct return-postage cost for a change-of-mind return. Costs that the seller must bear for a valid faulty-product remedy remain the seller's responsibility.

RETURN ADDRESS
We send the return address after the return is approved. Do not mail a razor before you receive those instructions.

Nothing in this policy removes mandatory consumer rights that apply to your purchase.